The primary focus of quality management is to meet customer requirements and to strive to exceed customer expectations. FMB Oxford continually strives to improve and develop its products, services, partnerships, process infrastructure and people. Operating an ISO 9001 quality management system , we achieve this goal by:
- Identifying and responding to risks and opportunities
- Measuring satisfaction levels both internally and externally
- Evaluating the performance of supplied products and services
- Acting on feedback from other interested parties
- Monitoring the efficiency and effectiveness of business processes and looking for improvement opportunities
We have recently been recommended for continued ISO 9001:2015 recertification, further demonstrating our commitment to continual improvement.